Returns & Exchanges

At Vakkerlight, we want you to be completely satisfied with your lighting purchase; if for any reason you are not happy, you can initiate a return or exchange within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Carefully pack the item in its original packaging, ensuring all hardware, crystals, and instruction manuals are included to prevent damage during transit.

3

Ship to Our Warehouse

Affix the provided shipping label to your package and drop it off at the designated carrier location, keeping your tracking number for reference.

4

Inspection and Refund

Once our quality control team inspects the returned fixture, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing